Team Eagle customer support program is structured to provide the quickest updates to any diagnosed issues.
The customer support program supports the resolution of all issues in the following manner:
Product issues can be resolved by contacting the Team Eagle Technical Support Team, which is available 24 hours a day, seven days a week. If we don’t have an immediate answer for you, we will keep working and call you back as soon as we do.
If there is a computer problem and the user cannot resolve the issue with phone or email support, the Team Eagle remote diagnostic tools may be able to help out. If the customer’s information technology department allows, Team Eagle can access the computer system experiencing the difficulties via wireless and/or the Internet and may be able to diagnose and solve computer problems remotely. Many of our software upgrades can be installed in this manner, saving time and cost over traditional methods. Outside of warranty, there may be a charge for this service.
On-site Service and Maintenance
If the problem hasn’t been solved using the above methods, Team Eagle may then send an on-site technician to address the issue. The Eagle team of technicians can solve anything from minor glitches to major overhauls and can travel to your location to ensure the work is done promptly and efficiently. There will be a charge for this service if the problem occurs outside of the warranty period or if the problem is determined to be outside of the terms of the warranty.
Repair & Return
As an alternative, equipment may be sent back to our facility where Team Eagle will inspect and repair the issue, then return the unit back to service as quickly and efficiently as possible. The Repair & Return service is offered for all components or sub-components that can be easily shipped using regular courier services.
We make every effort possible to maintain all standard parts available in stock for shipping and delivery to an Airport within 48 hours of the problem identification.
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